• Solid State Drives

    How to format your new Portable SSD?

    Please follow below steps to format your new PSSD: 
    1. Connect PNY PSSD to PC
    2. Open Disk Management tool.
    3. Right-click on the PNY PSSD partition
    4. Select format type
    5. Select File System
    6. Allocation Unit Size.
    7. Select "Quick Format"
  • GeForce Graphics

    What should I do if my RTX 4090/ RTX 4080 has black screen issues?

    NVIDIA has detected and resolved this issue, an update to the NVIDIA GPU firmware may be required. Without the update, graphics cards in certain motherboards that are in UEFI mode could experience black screens on boot until the OS loads. This update should only be applied if black screens are occurring on boot.


    Please download NVIDIA GPU UEFI Firmware Update Tool and follow the instruction from below link,


  • VelocityX Software

    In which environment system is it recommended to use VelocityX?

    The minimum system requirement is Windows 10 or above operating system, but it's suggested to use Windows 11 for the optimal user experience.
  • VelocityX Software

    Can I use the VelocityX software to control the lighting effects on the graphics card?

    Before using the VelocityX software to control lighting effects, please ensure that your graphics card supports the VelocityX software.Please refer to the support list below:https://www.pny.com.tw/en/download/VelocityX-Support-Martix
  • VelocityX Software

    Can the OC scan control function be used when configuring two or more graphics cards in my system?

    The current hardware configuration of two or more graphics cards does not support the OC scan control function. The OC scan control feature will not be displayed on the VelocityX page, and it is recommended that you enable the OC scan function only on systems with a single graphics card, as long as it is a supported graphics card.
  • GeForce Graphics

    Can I control the lighting effects on the graphics card with the PNY VelocityX APP?

    Before using the VelocityX app to control the lighting effects, please make sure your graphics card is compatible with the VelocityX app.

    Please reference the support matrix as follows


  • Solid State Drives

    What is Percentage Lifetime Used

    It is a measure of how much of the drive's projected lifetime has been used at any point in time. When the SSD is brand new, Attribute in SMART info Summary will show when its specified lifetime has been reached, it will show “0,” reporting that 100 percent of the lifetime has been used.


    However, it's important to realize what it means to reach 100 percent of projected lifetime – it does not mean that the drive is going to fail when that counter rolls over to 101 percent, only that your SSD may need to be replaced soon.


    The lifetime of a NAND-flash device is defined by another characteristic: data retention. Data retention is the amount of time that the device can safely store and allow successful retrieval of user data in an unpowered state. When an SSD or other NAND-flash device is brand new, its unpowered data retention will be several years. The endurance over the threshold will not cause all the data to disappear immediately but it will raise the risk of not able to retrieve the data after continuous use.


  • OTG Drives

    How can I view my backed up phone contacts on a computer?

    The contacts' backup is intended for viewing only via the DUO LINK app.
    Do not attempt to view the backup contents on a computer.
  • OTG Drives

    Why is my DUO LINK not recognized on my phone?

    Due to device's reset timing, it is recommended that, after DUO LINK is disconnected from mobile device, that end user waits for 30 seconds before attempting to reconnect. This will allow the Lightning port to reset for further use.
  • OTG Drives

    How do I directly capture a photo to the DUO LINK?

    Tap on the “Camera icon” on top left corner.
  • OTG Drives

    How do I set a password on DUO LINK?

    • Tap on “Gear icon” to access DUO LINK settings.
    • Tap on “Privacy Setting”.
    • Slide “USB Drive encryption” toggle to the right.
    • Enter a six-digit password.
    • Re-enter the same six-digit password.
    • Note: Remember to turn encryption “off” before connecting PNY DUO LINK OTG to any computer.
  • OTG Drives

    How do I transfer my photos and videos from my iOS device to PNY DUO LINK OTG?

    1. Tap on Transfer Media and select the type of file to transfer.
    2. Tap on Multiselect and select the files to transfer.
    3. On the lower right corner, tap on Copy To.
    4. Select folder destination.
    5. Tap on Paste
  • Q13

    How do I determine what memory is compatible with my system?

    Computer and motherboard manufacturers generally provide this information under the specifications for your model on their website. If you experience trouble finding this information on their website please call their technical support group for assistance.
  • Solid State Drives

    Do SSDs require defragging?

    No, defragging an SSD will put undue wear and tear on the drive and potentially cause premature 'death' of your SSD. Because of the way SSDs work, not only does data not become fragmented, but running a defragmentation utility will actually burn through the program/erase cycles.
  • Solid State Drives

    What is the difference between SSD(Solid State Drive) and HDD(Hard Disk Drive)?

    SSD data is stored in NAND flash, different from traditional HDD, SSD size is much smaller, with no moving mechanical parts, when running the SSD it’s silent, SSD is also much faster than HDD.
  • Solid State Drives

    I only have SATA I or II ports on my computer, will my SSD work?

    All SSDs are compatible with SATA I or SATA II. However, the previous generation of SATA ports will not be as fast as the current generation. 
  • Solid State Drives

    Do I need any special drivers when use PNY SSD?

    No, PNY SSDs operate with standard drivers making it easy to plug into and work on most major operating systems, such as Windows and Mac OS.
  • Flash Memory Cards

    What is the difference between SD, SDHC and SDXC?

    The most major of which are capacity and speed. You may could refer the  specification by SD Association (www.sdcard.org)
  • Flash Memory Cards

    Can we create a bootable of windows card?

    We do not suggest PNY flash card as bootable of Windows system or some device that can run an OS from.
    Reminders, PNY is not responsible for any damage or failure of any third party equipment that used with PNY products.
  • Flash Memory Cards

    How can i rescue my data from a failure card?

    We don't provide data recovery service. We suggest you try to found some free or trial version of the data recover software on the internet, or to contact the company that are specializes in the data recovery service.
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