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If you have product-related issues, please follow below-suggested steps.
Customer Repairs Service Centre
For Taiwan: 0800-012-358 (free phone) (Mon-Friday, 9:00am-5:00pm EST)
United States: 1-800-234-4597 (Mon-Friday, 9:00am-5:30pm EST
Top FAQsLEARN MORE
Solid State DrivesQ1
What is the difference between SSD(Solid State Drive) and HDD(Hard Disk Drive)?SSD data is stored in NAND flash, different from traditional HDD, SSD size is much smaller, with no moving mechanical parts, when running the SSD it’s silent, SSD is also much faster than HDD.
Solid State DrivesQ2
Do I need any special drivers when use PNY SSD?No, PNY SSDs operate with standard drivers making it easy to plug into and work on most major operating systems, such as Windows and Mac OS.
Flash Memory CardsQ3
What is the difference between SD, SDHC and SDXC?The most major of which are capacity and speed. You may could refer the specification by SD Association (www.sdcard.org)
USB Flash DrivesQ4
How to fix USB flash drive shows no media and 0 bytes free space in computer?You could download the repair tools from support page of PNY Asia website. Try to format it on your computer and follow the below steps.
- Download and extract the compressed zip file
- Plug USB drive into any USB port
- Run the UFIX tools
- Click Format or Start bottom when it detected the USB drive
- It will show Complete or OK when done
- Unplug the USB drive
USB Flash DrivesQ5
How to fix the USB flash drives are in "write protection" or "insert disk" status?You could download the online UFIX tools from PNY support page to re-initialize your USB product. But those way will be delete all data of the USB. PNY is NOT liable for data loss in connection with the product, regardless of the cause. PNY is NOT liable for any data loss of USB flash Drives.
USB Flash DrivesQ6
Can the USB 3.0 be connected directly to USB 2.0 port?If the USB 3.0 is connected to the devices via the USB 2.0 port, the USB speed only USB 2.0 standard.