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FAQs

  • Q1

    What should I do if my RTX 4090/ RTX 4080 has black screen issues?

    NVIDIA has detected and resolved this issue, an update to the NVIDIA GPU firmware may be required. Without the update, graphics cards in certain motherboards that are in UEFI mode could experience black screens on boot until the OS loads. This update should only be applied if black screens are occurring on boot.

     

    Please download NVIDIA GPU UEFI Firmware Update Tool and follow the instruction from below link,

    https://nvidia.custhelp.com/app/answers/detail/a_id/5411/

  • Q2

    Can I control the lighting effects on the graphics card with the PNY VelocityX APP?

    Before using the VelocityX app to control the lighting effects, please make sure your graphics card is compatible with the VelocityX app.

    Please reference the support matrix as follows

    https://www.pny.com.tw/en/download/VelocityX-Support-Martix

  • Q3

    How can I return, exchange or receive a refund for a defective PNY Graphics Card?

    A refund may be obtained from the retail store where the graphics card was purchased, depending on the store's return/exchange/refund policy. PNY Technologies will honor its Product Warranty if an item is defective. Product warranties differ between products and you should consult the box for your product or contact Technical support to determine the warranty policy for your product.
     
    To exchange the graphics card, contact PNY customer service center.
  • Q4

    Where can I download the latest GeForce Drivers for my graphics card?

    All Drivers are available on the NVIDIA website.
  • Q5

    Are PNY drivers WHQL certified?

    PNY uses the Reference NVIDIA drivers from www.nvidia.com. Because of this, the official drivers are WHQL certified, while the unofficial are Beta and not WHQL certified.
     
    Please note that Windows XP support from Microsoft has ended and Windows XP drivers are no longer WHQL; however, NVIDIA certifies the driver releases that are not WHQL to work, these drivers are labeled Game Ready Certified drivers instead of WHQL Certified
  • Q6

    Why am I not getting sound from my HDMI connector on the video card?

    Certain model PNY video cards have an SPDIF pass through connection. A supplied audio cable must be plugged into the card and onto the corresponding SPDIF out and ground on the motherboard/sound card. Newer PNY graphics cards have an audio chip that will provide the sound over HDMI.  During driver installation, an additional audio driver will be installed.  In both cases, once you are ready to switch your sound to HDMI, you will need to open your windows sound settings. For the playback setting, you must select NVIDIA HDMI for a card with the audio chip or SPDIF/High definition Audio for cards with SPDIF.
  • Q7

    How do I install the NVIDIA display driver under Windows7, Windows8 or Windows10?

    Before proceeding with the installation, verify the driver you downloaded supports your graphics card. GeForce Desktop PC graphics cards, GeForce notebook PC graphics cards, and Quadro Professional graphics cards each use a different driver.  Verify the driver you download supports your product by viewing the "Supported Products" tab in the driver download section of the driver you select as shown in the example screenshot below:

    qa001

    Once you have verified your graphics card is compatible with the driver you have downloaded, please close all open programs.
    If you have an anti-virus program or other system monitoring utility running in the background, please disable these temporarily as they may interfere with the installation of your display driver.  
     
    1. Verify you are logged in with an account that has Administrative Privileges.  If you are logged in as a Guest or Standard User, Windows will not permit you to install the driver. 
    2. Download the latest NVIDIA display driver from the NVIDIA Download Drivers page. 
    3. If your browser asks you if you wish to Save or Run the file, select Save. 

    Selecting Run will save the file to a temporary directory.  If a file is saved to a
    temporary directory, it is possible Windows may delete the file while you are installing the driver which will result in a bad install.  Instead, save the driver to your Windows desktop. 
    After the driver has downloaded to your Windows desktop, you will see a new icon on your desktop similar to the screenshot below: 

    qa002
    Step1
    If you are installing a new graphics card in your PC, the Windows hardware installation wizard may be installing drivers separately.  If you see the following on the botton right-hand corner of your taskbar, you will need to wait until Windows has finished before proceeding with the installation.

    qa003
    Step2
    Right-click the file and select Run as administrator as shown in the screenshot below.

    qa004
     
    Step3
    Once you have launched the NVIDIA display driver installation file, your first prompt will ask you for a location to save the NVIDIA driver files to.  These files are not used by the NVIDIA installer and only important if you intend to install the driver manually. 
     
    Step4
    You may leave the default location path and select OK to proceed.   

    qa005
     
    Step5
    You will next be prompted to accept the NVIDIA software license agreement.  Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.

    qa006
     
    Step6
    If you agreed to the license agreement, you will be presented with the installer options as shown below. 

    qa007

    Most users will want to select Express (Recommended).  For advanced users  you may select Custom (Advanced) to view additional installer options.  If you selected Express (Recommended), click "NEXT". The installer will begin copying the driver files and once it has completed, you will be asked to restart your computer to complete the installation.  Proceed to restart your computer.  Once you are back in Windows, your are finished, 
    If you selected Custom (Advanced):
    continue to the section labeled Custom (Advanced) below:
    Custom (Advanced):
    If you selected, Custom (Advanced), click "NEXT" to continue.

    qa008
     
    Next Step
    The Custom install options screen will allow you to select which components of The NVIDIA Graphics Driver you wish to install.  To get the most features out of your Graphics card, we suggest selecting all of the graphic components.  Older graphics Cards may not show all of the components listed below.  If the options you are Presented with do not match the screenshot below, it is ok.  The only mandatory Component you must install is the Graphics Driver.  If you have experienced install Problems in the past, we offer "Perform clean install" which will remove all previous NVIDIA drivers and NVIDIA registry entries from your computer.  This may resolve Installer issues caused by conflicting older drivers.  One you have selected which graphic components you wish to install, click "NEXT" to continue. 

    qa009
     
    Step3
    The installer will copy all selected graphic components to your computer.  After the installer has completed, you will see a window similar to the screenshot below.  Click "RESTART NOW" to restart your computer.  Once you are back in Windows, your installation has completed. 

    qa010
     

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VelocityX -Overclocking Software

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Please install the latest graphics card driver first to ensure a full experience. See the VelocityX webpage for more information.
Before using VelocityX, please make sure your graphics card is compatible with the app. Please reference the support matrix HERE.
 
 
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